Service and Beyond in the New Millennium

What business are you in? If it is not primarily the service business, then the 'millennium bug' is not your biggest problem! If your business plan is not sensitive to the differences between effective and efficient, your balance sheet will show that!

This programme is designed for any organisation which relies on a strong customer focus. It highlights basic human needs and shows how, with directed effort, the whole organisation may become 'customer service' personnel.

This programme is offered in a 2 hour seminar or a 1 day workshop format.